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Flute Specialists, Inc. 606 S. Rochester Road Clawson MI 48017 | p 248 589 9346 / 888 590 5722 Email:[email protected]

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Terms of Use & Privacy Policy

By entering this site you agree to our terms: We collect your personal information to process orders, discounts, e-mail newsletters and other various marketing activities by our in-house staff or by third parties that we may hire. We use third parties to process our credit card transactions, but from time to time your credit card information may be in our possession and we will make every effort to safeguard this information but cannot guarantee the information could be lost or stolen if we were to have a break in or an employee steals it. We use the Secure Sockets Layer (SSL) technology or utilize a service that provides SSL technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology and use of firewall technology, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our site and you do so at your own risk. Once we receive your transmission we will take commercially reasonable precautions to protect its security on our systems. Always sign off and close your browser window once you have finished your visit. This will help prevent someone else from accessing your account/information especially if you share a computer with other people or use a computer in a public place such as an internet cafe or library.

Payment Information:

We accept all major credit cards, cash and checks.

Returns:

Returns will be accepted within 30 days of the date on the invoice. No returns on sheet music, special orders, and products that have previously been used and/or damaged. If a product appears to be defective or previously damaged, please contact us immediately to arrange a return/exchange. Instruments may be exchanged within 7 days of the original invoice. Please see our policy on instrument trials. If a product was damaged in shipping, please contact the post office to make a claim before contacting Flute Specialists, Inc. Proof of the damage will be required. The customer will assume responsibility for all shipping costs required to complete the return unless other arrangements are made by contacting our office staff.

If you return a product that was originally delivered taking advantage of a free shipping promotion you are responsible for the cost of the original shipment.

Backorders:

If an item in your order has been backordered, you will be contacted by email. At this time you will have the option of having other items from your order shipped to you immediately or to wait until the backordered item comes in and the shipment can be sent in its entirety.

Warranties:

We want you to be happy with your service. Therefore, we include a 30-day warranty on adjustments for repairs. For all instrument purchases, new and used, we include a one-year warranty on adjustments.

Shipping:

Currently, Flute Specialists, Inc. offers shipping options through UPS, FedEx, and USPS. When possible, we we will ship your order using the method that will save you the most money on your shipping costs, depending on the size and weight of your package. Priority and express options are available.

For domestic shipments, we advise that you check your package upon arrival and immediately report any damage directly to the carrier. When shipping instruments either for repairs or purchase, we recommend making sure your instrument is insured. Sometimes insurance is provided through an outside carrier (such as Clarion, Anderson, or a home owners or rental policy) or insurance can be purchased through the mail carrier. It is the responsibility of the owner of the instrument to ensure that the instrument is properly insured. We request that all instrument shipments are sent with signature required at the time of delivery. Flute Specialists, Inc. does not accept responsibility when instruments are shipped without requiring a signature or without proper insurance. When instruments are sent from Flute Specialists, Inc. back to the owner, the owner of the instrument will still be responsible for providing valid insurance and paying for proper delivery of the instrument requiring a signature upon arrival. All of our shipments come with tracking numbers so you can follow the progress of your order.

International shipments are generally sent via USPS International. As with domestic shipments the customer is responsible for ensuring that all instruments are properly insured. The customer will also assume responsibility for all customs fees and duties charged.

Trials:

Instrument trials are available upon completion of the Trial Request Form and by providing a valid credit card. This credit card will be used only to pay for shipping the instrument(s), there are no additional fees and we will not place a hold on your credit card for the amount of the instrument(s). The trial period is for 7 days and at the conclusion of this trial period the instrument(s) must be returned or purchased. If they are not returned and no arrangements are made, the credit card on file will be charged with the full value of the instrument(s) including tax and shipping fees.The customer is responsible for all shipping fees to send and return the instrument(s) on trial. The customer is also responsible for any damages that may occur while the instrument is in his/her possession.

Home
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