Since Flute Specialists offers free 7 day in home trials, there are no returns or exchanges for all purchases of new and used instruments or headjoints. These are considered to be a final sale. Instruments purchased from our website may be eligible for a return or exchange. The customer must contact Flute Specialists within 7 days of the original invoice date to initiate the process. All returns are subject to inspection for damage to the instrument and all related accessories. In the event of a valid return the customer is responsible for all shipping costs, transaction fees and restocking fees.

No exchanges or refunds on sheet music, special orders, and products that have been used and/or damaged by the purchaser. If a product appears to be defective or previously damaged, please contact us immediately to arrange an exchange if the problem cannot be corrected.