Do you ship internationally?hneuenschwander
Yes, we do ship internationally! Contact us to find out which countries are eligible. The recipient will assume responsibility for all duties, taxes, fees, etc.
How do I ship my flute to you for repairs?admin
We understand that to some people may feel uneasy about shipping their flute or piccolo. We are here to help! Here's a quick guide for how to ship your instrument:
Make sure that your instrument is insured for while it's being shipped. Many players use instrument insurance agencies like Andersen or Clarion and others have their instruments insured through their homeowners insurance. Before mailing your flute, just double check that your instrument(s) are covered at their full replacement value for while they are en route. Need a new appraisal letter? Contact us, we can help!
Acquire a shipping box. Make sure that it will fit your flute with an extra 2-4 inches all around for packing materials. Need a box? Contact us, we can help
Pack your instrument(s) so that the box is filled and there is at least 2-4 inches of padding around the instruments. You can use packing kernels, bubble wrap, balled up newspaper, etc.
Before you seal up the box, add a note with your name, contact information (address, phone number, and email), make, model and serial number of your flute, when you would like to have your flute bak and any specific concerns you have about the instrument (sticky keys, specific mechanism problems, pad issues, etc.)
Ship to our office address at:
606 S. Rochester Rd.
Clawson, MI 48017-2125
We receive shipments from all shipping companies (USPS, UPS, FedEx, etc.). We recommend sending with signature required. You can choose to add delivery confirmation. It is up to you to decide if you want to add extra insurance through the shipping company.