How long will I have to leave my flute with you while it’s being serviced?admin
Of course, the answer to this question can vary based on the time of year and the amount of work that your instrument needs. Some minor adjustments can even be made on the spot. A standard servicing without appointment typically takes about two weeks, and overhauls (much more extensive work including fully re-padding the instrument) typically takes about four weeks. Expedited services potentially can be available upon request.
How often does my flute need to be serviced?admin
At Flute Specialists, Inc. we believe if it isn't broke, don't fix it! Sometimes something just seems off about your flute. Bring it in and we can look it over to see if it just needs some adjustments. The flute industry recommends annual maintenance, often called a COA (clean, oil and adjust).
What brands of flutes do you repair?admin
We service all modern production flutes, piccolos and headjoints along with many antique instruments as well. Not sure about your instrument? Give us a call!
Does my repair come with any sort of warranty or guarantee?admin
Yes! Flute Specialists offers a warranty on adjustments for all repairs and purchases. This is typically a 45-day warranty on adjustments and a 6-month on overhauls.
Do you offer free consultations on repairs?admin
Yes, we do offer FREE consultations on all repairs! Consignments are always welcome. If you visit our store, we will inspect the instrument during your visit and give you a quote. We can also provide consultations over the phone and provide estimates. Still, we cannot confirm exact repair costs without visually inspecting the instrument. Sometimes while servicing an instrument, additional repair costs may arise. If this happens, we will call you first before any further work is performed. We don't want you to have any surprises when you get your instrument back from servicing!
What is the typical cost of repairs? What are the different levels of repairs?admin
Unlike many other service and repair companies, we believe that all repairs are elective. This means that you, as the owner and player of the instrument, can select the level of service that you want based on what you think the instrument needs and how you want it to perform. This can allow you to save money on your repair by choosing what you would and would not like to have serviced with your instrument. At Flute Specialists, the standard annual maintenance COA (clean, oil, and adjust) is not always the same cost. You can elect to have your instrument polished and disinfected or not. You can replace the headjoint cork or decide not to replace it yet if you aren't noticing any issues. You can choose to replace some of the pads and not others. It's YOUR instrument and YOUR budget so YOU should be in control of how your instrument is serviced and how much money you'd like to spend.
I don’t live near you, can I still get a free flute repair consultation?admin
Absolutely! We ship instruments every day. If you can't bring your flute to us, just ship it! We will call you once we have received it at our store and provide you with the repair consultation over the phone.
Do I need to schedule an appointment to have my flute repaired?admin
No appointments are necessary to receive one of our FREE repair consultations! We recommend calling in advance to make sure someone on our repair staff is available when you arrive. If you're coming from a far distance, it may be best to give us a call first just to be sure that we're not traveling to one of the many flute events where we exhibit and give repair lectures.