What is your return/exchange policy?hneuenschwander
Since Flute Specialists offers free 7 day in home trials, there are no returns or exchanges for all purchases of new and used instruments or headjoints. These are considered to be a final sale. Instruments purchased from our website may be eligible for a return or exchange. The customer must contact Flute Specialists within 7 days of the original invoice date to initiate the process. All returns are subject to inspection for damage to the instrument and all related accessories. In the event of a valid return the customer is responsible for all shipping costs, transaction fees and restocking fees.
No exchanges or refunds on sheet music, special orders, and products that have been used and/or damaged by the purchaser. If a product appears to be defective or previously damaged, please contact us immediately to arrange an exchange if the problem cannot be corrected.
Does my instrument purchase come with a warranty?admin
In addition to the manufacturer's warranty, each purchase comes with our Flute Specialists warranty on adjustments. Our warranty is typically a six-month warranty for used instruments and 12 months for new.
How do I start my free seven day trial?admin
Fill out our online trial form here, and we will contact you. It's just that easy!
Can I try flutes and piccolos before deciding what to buy?admin
Our expert team of flutists includes experienced performers, teachers, and repair technicians. We are here to help you find the instrument that best suits your performance needs and also your budget. All consultations for purchases are FREE. We will help you in person or over the phone to choose a few instruments that will best fit your needs. You can then have a FREE 7-day trial to test this instrument(s) in your own home or studio or play it for your teacher and friends to get other opinions. Buying an instrument is an important decision, so we want you to have time to make sure you're delighted with the choice you've made.